At Gold Bazar, we are committed to ensuring the quality of our products. While we do not offer refunds, we do provide an Exchange Policy for items that are defective or damaged. Below are the conditions under which exchanges may be accepted: 1. Eligibility for Exchange Exchanges will only be accepted for products that: Arrive with manufacturing defects. Are damaged during shipping. Are reported within 48 hours of delivery.
2. Process for Exchange To initiate an exchange, please follow these steps: Contact our customer service team at [Insert Email] within 48 hours of receiving the product, and provide photographic evidence of the defect or damage. Upon approval, ship the item back to us in its original packaging, along with the proof of purchase. The exchange process may take up to 15 business days from the date we receive the returned item.
3. Non-Exchangeable Items The following items are not eligible for exchange: Products damaged due to customer mishandling, negligence, or improper care. Custom-made or personalized jewelry. Any item reported after the 48-hour window.
4. Condition of Returned Products To qualify for an exchange, the item must be returned in its original condition, with tags, packaging, and certificates of authenticity intact.